Ubisoft has developed its websites with the goal of creating an enjoyable experience for all users while protecting the privacy from all its users. This Kids Privacy Policy is designed to answer your questions regarding our privacy policies concerning children under the age of 13. Building on our general Privacy Policy, we recognize the need to provide additional privacy protections when children visit sites on which we post this Kids Privacy Policy. We explain those additional protections in this Kids Privacy Policy. The Children's Online Privacy Protection Act (“COPPA”) requires that we inform parents and legal guardians about how we collect, use, and disclose personal information from children under 13 years of age. COPPA also requires us to obtain the consent of parents and guardians for children under 13 years of age to use certain features of our Web sites. Below we explain how we do that for children. Also, when we use the term “parent” below, we mean to include legal guardians. This certification seal shown on this page confirms that Ubisoft is a member in good standing of . Program is designed to ensure that our website’s information disclosure practices are responsible and appropriate. To protect your privacy, we have voluntarily undertaken this privacy initiative and all of our websites have been reviewed and certified by to meet established online information collection and use practices. As part of this privacy program, independently audits our websites, and administers other enforcement and accountability mechanisms.
Children can surf Ubisoft’s sites, view content, play many games and enjoy many features without having to disclose any personal information.
We don’t collect personal information from children while they use our sites unless they register on Ubisoft’s sites. The only information, we collect from children during our registration process are (i) the child’s first name, (ii) parent’s email address, (iii) child’s birth date, (iv) member name, and (v) password. We do not collect any other personally identifiable information from children during our registration process.
We may also collect personal information from parents for the purpose of sending the child e-mail related to a subscription, and/ or allow children to participate in certain activities offered on our websites. These activities may include:
1. Subscribe to our newsletters
2. Shop at one of our online stores
3. Receive customer or technical support
4. Participate in contests, events, or promotions
5. Register product online for warranty protection
6. Polls, surveys, or questionnaires.
The parent information may include:
1. name
2. email address
3. shipping and billing address.
Note that all commercial sites directed to children under 13 are prohibited by U.S. law from conditioning a child’s participation in an online activity on the child's providing more personal information than is reasonably necessary.
We may collect demographic information about children. For example, if a child participates in a survey, we may collect those responses. Among them, we may collect age, gender, hobbies, and interests or other demographic information about gaming and preferences. We also use some passive technologies, including cookies and web beacons, to monitor traffic on our websites. This demographic information may be associated with a child’s personal information. For purposes of clarification, the use of cookies by our affiliates and/or service providers is not covered by our privacy statement. We do not have access or control over these cookies.
Finally, we provide links to third party websites. By clicking on such links, children will leave our site, and hence, submit information to a third party, over whom we have no authority or control, and who may have different information collection and use practices. Children and parent should always read a company’s privacy policy carefully, including those companies to whom we provide links, before submitting information to them.
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We may use your child’s information to allow your child to send questions or request customer support. We may also use your child’s information to participate in polls, surveys or questionnaires. We may also use that information including your email address to send your child email and messages with promotional information about new products and features, special offers, and other interesting events concerning new products, events and other information about Ubisoft.
If a parent allows us to collect personal information about their kid, we may link certain information collected through technology to that personal information.
We may use the information that we collect from and about children for our business purposes, including record-keeping, transaction fulfillment, and marketing. The contact information gathered from a kid is used to obtain consent to our information collection from their parents.
After registration, contact information may also be used to notify users of promotional activities such as contests, sweepstakes, newsletters or new products, or functional changes to our website or privacy policy. Finally, we may use personal and demographic information for our internal marketing to study ways to enhance our services.
If a kid wins a sweepstakes, contest, or other promotional event, and we haven’t already collected the parent’s consent, we notify the parent at the email address provided to us during the registration process, and request that the parent provide his or her postal address for purposes of delivering the prize. We may publish a winner’s first name, city, and state of residence on our web site.
Ubisoft may share children’ personal information with outside entities hired to assist with internal website support operations (e.g., online product fulfillment, email services, or technical support). These entities have agreed to maintain confidentiality, security, and integrity of all the personal information they obtain from us.
We do not share any information about a child with any third parties unless the disclosure is reasonably necessary to:
• comply with law, including, for example, to comply with a court order or subpoena;
• enforce our Terms of Service, or site or game/promotion rules;
• in connection with the purchase or sale of assets, a merger, reorganization, bankruptcy or similar corporate transaction; or
• protect the safety and security of our Guests and our Web sites.
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We send parents an e-mail when their kid registers to inform the parent of the creation of the kid’s account. In that initial notice, parents are provided a link to this Kids Privacy Policy, and details about how their children can use Ubisoft website. If we don’t hear back from the parent, we assume it is acceptable for the kid to be registered and benefit from the online services of Ubisoft website.
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At any time, a parent can contact our customer service department to access, change, or delete personal information we collected from his or her child by contacting us at:
Ubisoft, Inc.
Attn.: Privacy Policy Administrator
3200 Gateway Centre Blvd.
Suite 100
Morrisville, NC 27560
1-800-984-2445
privacy@ubisoft.com
Our representatives will take reasonable steps to verify your identity before disclosing your child’s information.
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We take the security and confidentiality of children’s information very seriously. We have implemented technical, administrative, and physical security measures to protect children’s personal information from unauthorized access and improper use. From time to time, we review our security procedures to consider appropriate new technology and methods. But please understand that, despite our best efforts, no security measure is perfect or impenetrable.
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At any time, we may amend our Kids Privacy Policy. We will send e-mail notice to parents of any material changes in the way we intend to collect, use, or share children' personal information. At all times, parents should update their personal information to provide us current e-mail addresses. We will apply material changes in our Kids Privacy Policy only in conformance with applicable law, including any applicable provisions of COPPA that require parental consent.
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If you have questions or wish to send us comments about a Privacy Policy posted on one of our sites, you can contact us as follows:
Ubisoft, Inc.
Attn.: Privacy Policy Administrator
3200 Gateway Centre Blvd.
Suite 100
Morrisville, NC 27560
1-800-984-2445
privacy@ubisoft.com